RETURNS AND REFUND POLICY

Returns (Right of Withdrawal)

As a customer within the European Union, you have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If the value of the returned goods is diminished due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods, we reserve the right to withhold a corresponding amount from the refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, as well as the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days of our notification. Under EU regulations, when you return an entire order, this refund includes the standard delivery costs originally paid. However, supplemental costs resulting from your choice of a delivery type other than the least expensive type of standard delivery offered by us are non-refundable.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please Contact Us.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an eligible item for the same product, please Contact Us and we will provide you with the correct return address.

Delivery, Uncollected Packages & Returns

We will dispatch your order once. Once your package is ready for shipment, you will receive a track & trace code via email or via our website. It is important that someone is present at the provided delivery address to accept the package, or that you actively monitor the track & trace information to arrange alternative delivery if needed.

If a package cannot be successfully delivered and remains uncollected after a few working days at a local service point, it will be returned to our warehouse. In this case, you have two options:

  • You can choose to have the package resent at your expense.
  • Alternatively, you can opt to cancel the order. In this case, we will refund the invoice amount, excluding the initial and return shipping costs incurred.

Shipping to Non-EU Countries

Please note that for shipments outside the European Union, while we do our utmost to ensure safe delivery, we are not liable for potential loss, damage, or customs confiscation occurring outside our control during the international shipping process.